Privacy Policy

Rochester Hotels

Your experience begins with confidence. At Rochester Hotels, we protect your information to ensure a secure, transparent experience that aligns with the highest standards.

Summary

We collect data to manage reservations and improve your experience. We do not sell your information. We apply international security standards. You can access, correct, or delete your data at any time.

• What data do we collect?
  To provide you with our services, we may collect personal data such as first name, last name, identification document, nationality, address, email, phone number, dates of stay, accommodation preferences, and any other data necessary for the proper provision of the service.
  We can also collect browsing data such as IP address, device, pages visited, and browsing time.
  This data can be provided directly by the user or through enabled booking platforms.

• What do we use your information for?
  Personal data will be used to manage reservations, stays, and services, comply with legal and security obligations, improve the guest experience according to their preferences, and send commercial or promotional communications only when corresponding consent has been obtained.

• Legal framework
  The processing of personal data is carried out in accordance with current regulations, including Law No. 25.326 on Personal Data Protection of the Argentine Republic, the General Data Protection Law (Law No. 13.709/2018) of Brazil, and applicable international best practices.

• Data Controller
  Rochester Hotels acts as a commercial brand that groups together various hotel establishments in Latin America. The data controller will be the company that owns the establishment where the service is booked.
  Legal domicile: Esmeralda 542, Autonomous City of Buenos Aires, Argentina.

• Information Security
  Appropriate technical and organizational measures are applied to protect personal data. Rochester Hotels complies with international payment media security standards such as PCI DSS. Information linked to credit cards is processed through secure and encrypted platforms, and sensitive data such as security codes are not stored.

• Sensitive data
  Data related to health conditions, allergies, or accessibility needs are considered sensitive data. Their processing is carried out with reinforced security measures and exclusively to ensure the guest's well-being and safety.

• Video surveillance
  Some common areas of establishments have video surveillance systems for security purposes. The images are kept for limited periods and may only be shared upon request from competent authorities.

• International data transfer
  Personal data may be shared with affiliated companies or suppliers located abroad, under agreements that guarantee adequate levels of protection in accordance with applicable regulations.

• Conservation period
  The data will be retained for the time necessary to fulfill the purposes for which it was collected and as required by legal obligations. Once these periods have ended, it will be securely deleted or anonymized.

• Minor data
  The services are not intended for minors. In the case of family stays, the data of minors will be provided by their parents, guardians, or legal representatives.

• Rights holder
  The data subject may exercise their rights of access, rectification, update, and deletion, in accordance with current regulations in Argentina and Brazil. To exercise these rights, you may contact us through the channels indicated in this policy.

• Control authorities
  In Argentina, the Agency for Access to Public Information is the oversight body for Law No. 25.326. In Brazil, the competent authority is the National Data Protection Authority (ANPD).

• Jurisdiction
  This policy is governed by the laws of the Argentine Republic. Any controversy will be submitted to the competent courts of the Autonomous City of Buenos Aires.

 

Cookie Policy

Rochester Hotels

• What are cookies?
  Cookies are files that are stored on the user's device when browsing a website. They allow the device to be recognized, preferences to be remembered, and information to be collected to improve the experience.

• What do we use cookies for?
  Cookies are used to ensure the proper functioning of the site, improve the browsing experience, analyze site usage, and offer relevant content and advertising.

• Types of cookies used
  Necessary cookies: enable basic site functionality and do not require consent.
  Analytics cookies: allow us to analyze site usage and improve its performance.
  Marketing cookies: allow for the display of relevant content and ads based on user behavior.

• Third-party cookies
  The site may use third-party tools such as Google Analytics or advertising platforms, which manage information according to their own policies.

• Consent and configuration
  Upon entering the site, users can accept, reject, or configure cookie usage according to their preferences. Consent can be modified at any time from the configuration panel available on the site.

• Tracking and profiling
  Tracking technologies may be used to personalize the user experience. These practices will only be carried out when appropriate consent is obtained.

• Conservation period
  Cookies can be session or persistent, and will only be kept for as long as is necessary to fulfill their purpose.

• Updates
  Rochester Hotels may update this policy at any time. The current version will always be available on the website.

 

Contact

Rochester Hotels

Esmeralda 542, Autonomous City of Buenos Aires, Argentina

Email: [email protected]

Phone: +54 11 5256-1060